FREQUENTLY ASKED QUESTIONS
- What are your hours?
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Man, this one is a hard one. I work strange hours but I will always try to answer messages and emails as soon as I get them so that you will have the answers to your questions or concerns ASAP. Sessions can be done during the weekdays or weekends, some weekend spots are limited. I do have Studio space so I can work day or night and in any weather. I know this didn't give you a direct answer but maybe it answered it enough that you know that I will be working hard to give you the experience and the outcome to your session that you desire.
- Where are you located?
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I am located in North Central Arkansas in a very small town of 1700 people. Yes, you read that correct only 1700 people and I love living in this small town of Salem, Arkansas it is great to be able to watch families grow through the images that I capture for them year after year.
- Do you accept reservations?
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Reservations are a must in my line of work, With everyone being on tight schedules I try to make sure that everyone can get in when it is convenient for them. I do my best but sometimes we have to compromise on dates and/or times.
- What payment options do you accept?
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Payments are accepted in all forms, credit cards, cash, checks, paypal or if needed we can arrange payment plans for the higher priced packages.
- How long is the typical wait?
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Waiting times for images to be delivered varies from 2 to 4 weeks. I always try to give sneak peeks from the session within 24 hours and deliver the galleries for viewing within 4 weeks.
- Do you have a cancellation policy?
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Cancellation on some sessions have a non refundable deposit, some I don't require a deposit but if it is something that is a constant cancel and reschedule I can and will require a non refundable deposit. Cancellations happen they can happen due to illness or weather and those are understandable reasons.
- Do you charge to travel?
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I do charge to travel for any location that is over 50 miles. Any location that is 50 miles past my location will be charged $25 min and then will be discussed on the fair amount for the remainder of the miles.